Refund Policy

This Refund Policy explains the circumstances under which WoltSign ("WoltSign", "we", "our", or "us") may issue refunds for subscriptions, add-ons, and other purchases made through our platform.

By purchasing any WoltSign service, you agree to this Refund Policy.

WoltSign provides access to digital software services, including electronic signature and document management features.

Unless otherwise stated, subscription fees are billed in advance and are generally non-refundable after payment has been successfully processed.

This includes:

• Monthly subscriptions
• Annual subscriptions
• Subscription renewals
• Add-on purchases
• Usage-based purchases
• Promotional purchases

Where available, users are encouraged to evaluate WoltSign through free plans, trial access, or promotional offers before purchasing a subscription.

Because users have the opportunity to evaluate the Services before purchase, refunds may not be granted solely due to:

• Change of mind
• Lack of usage
• Failure to cancel before renewal
• Selecting the wrong plan
• No longer requiring the Services

Subscriptions renew automatically unless cancelled before the renewal date.

By purchasing a subscription, you authorize recurring billing for future renewal periods.

Users are responsible for managing their subscription and cancelling prior to renewal if they do not wish to continue.

Refunds are generally not provided for charges resulting from failure to cancel before renewal.

We may, at our sole discretion, review refund requests on a case-by-case basis in situations such as:

• Duplicate payments
• Accidental multiple charges
• Technical issues that prevented access to the Services
• Billing errors caused by our systems

To request a refund, email support@woltsign.com with your order ID or transaction ID and a description of the issue. Refund requests must be submitted within 7 days of the charge date to be considered. Approval of a refund request is not guaranteed.

If you experience technical problems that materially prevent use of the Services, please contact our support team.

We may investigate the issue and, where appropriate, provide:

• Technical assistance
• Service credits
• Partial refunds
• Full refunds

The resolution will depend on the nature of the issue and the circumstances involved.

Before initiating a chargeback or payment dispute with your bank or payment provider, we encourage you to contact our support team so we can attempt to resolve the issue.

We reserve the right to suspend or terminate accounts associated with fraudulent or abusive chargeback activity.

Users may cancel their subscription at any time through their account settings.

Upon cancellation:

• The subscription will remain active until the end of the current billing period.
• No additional renewal charges will occur unless the subscription is reactivated.
• Previously paid fees will not be refunded except where required by law or expressly approved by WoltSign.

If a refund is approved:

• Refunds will be issued to the original payment method through our payment processor.
• Processing times are typically 5–10 business days but may vary depending on the payment processor, your bank, or card issuer.
• WoltSign is not responsible for delays caused by third-party payment processors or financial institutions.

This Refund Policy shall be governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts located in Ahmedabad, Gujarat, India.

We may update this Refund Policy from time to time.

Updated versions will be posted on our website with a revised "Last Updated" date.

Continued use of the Services after changes become effective constitutes acceptance of the revised policy.

For billing questions, refund requests, or subscription inquiries, please contact us:

WoltSign
Operated by Devkrest Technologies Private Limited
OFFICE, E-208 Ganesh Glory 11, Jagatpur Rd,
Sarkhej - Gandhinagar Hwy, near BSNL, Jagatpur,
Ahmedabad, Gujarat 382470, India

Website: woltsign.com
Email: support@woltsign.com

We will make reasonable efforts to review and respond to requests in a timely manner.